Privacy Policy

Last Updated: 1 January 2025

At Wellness Haven, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or engage with us in any way.

1. Information We Collect

We collect personal information that you provide to us directly, such as:

  • Account Information: Your name, email address, phone number, billing and shipping addresses.
  • Order Information: Details about the products you purchase, payment method, and delivery preferences.
  • Communication Information: Messages or feedback you send to us, such as customer support inquiries.

We may also collect certain information automatically through cookies or tracking technologies when you visit our site, including:

  • Device and Usage Information: Your IP address, browser type, operating system, and browsing behaviour.
  • Cookies: We use cookies to enhance your experience, provide personalised content, and analyse site usage.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Fulfilment: To process and deliver your orders, manage payments, and provide customer support.
  • Improved Customer Experience: To personalise your experience, offer product recommendations, and send promotional content (only if you have opted in).
  • Compliance and Security: To comply with legal obligations, prevent fraud, and enhance the security of our website.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors
  • Shipping and delivery companies
  • Marketing and advertising partners

These third parties will only have access to the information necessary to perform their services, and they are obligated to keep your data confidential.

4. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the information we hold about you.
  • Right to Rectification: You can correct any inaccuracies in your data.
  • Right to Erasure: You can request that we delete your personal information (subject to certain conditions).
  • Right to Object: You can object to the processing of your personal data for marketing purposes.

If you wish to exercise any of these rights, please contact us at support@wellnesshavenstore.com.

5. Data Security

We implement various security measures to protect your personal information. While we take steps to safeguard your data, please note that no online transmission or storage method is 100% secure. We cannot guarantee the absolute security of your information.

6. Cookies

We use cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

For more information about our use of cookies, please visit our Cookie Policy.

7. Links to Other Websites

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of this policy. We encourage you to review this page periodically for any updates.

9. Contact Us

If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact us at: